1Stop HSE Training Limited
A member of The British Parking Association.
Certificate for Civil Parking Enforcement Officers
3 days training includes the role and responsibilities of civil parking enforcement officers and dealing with conflict whilst operating under traffic management legislation (England, Wales and Northern Ireland)
During this course we will assess competency, conduct multiple-choice examinations, and offer certification.
TBA
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Last few spaces remaining – ideal if you're based in London, Essex or the surrounding areas
This course has been designed to take Civil Enforcement Officer training to the highest level of realism.
It will teach officers how to "Act" in a professional manner at all times whilst patrolling the streets or within car parks.
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It will help officers understand how to deal with motorists or members of the public who may be angered by their presence or by the issue of a Penalty Charge Notice to their vehicle, in the most professional manner by considering and using all options available to them.
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It will build confidence, help them to overcome their own emotions, understand human behaviour and how to remain safe in escalating conflict situations.
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Our Managing Director was part of the original British Parking Association and City & Guilds steering group who created the first ever Civil Parking Enforcement Officer training course in the UK. He is available to travel to any location to deliver your training.
Please note: the Level 2 award for Parking Enforcement Officers is no longer available.
Course content
Unit 1: Roles and Responsibilities of a Civil Parking Enforcement Officer
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By the end of this programme you should have enough knowledge to be able to:
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Understand the history of previous and current parking legislation.
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Understand how and when to identify parking and moving traffic contravention codes.
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Understand what parking exemptions are, how they are used and how they are applied.
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Understand how and why recording information for identifying vehicles is important.
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Understand the difference between a Regulation 9 and Regulation 10 PCN and clear, concise evidence required to support any alleged contraventions.
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Understand what happens after a PCN is served and all stages of the appeals and adjudication process.
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Understand your procedural and safe working practices within a parking enforcement environment, either on a foot patrol or in a vehicle.
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​​Unit 2: Conflict Management
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This Conflict Management programme is scenario based and completes our civil parking enforcement officer training course and will help to demonstrate learning from Unit 1 and practice what they would do during a real life incident.
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By the end of this programme you should have enough knowledge to be able to:​
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Understand how to manage aggressive types of abuse, threats or assaults within a parking enforcement environment and how to remain safe.
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Identify types of behavioural situations that could escalate to high-risk conflict and be pro-active in your approach to de-escalate aggressive situations to remove the threat of any potential assault.
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Recognise post incident procedures created to help you report incidents, prevent re-occurrences, how to inform others about how to remain safe, and understand why support should be made available.
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​​​For a potential Civil Parking Enforcement Officer to achieve the 1 Stop HSE Training Certificate in Civil Parking Enforcement, each potential officer needs to pass a multiple choice assessment for both Unit 1 and Unit 2 and will leave this course will a full understanding of their roles and responsibilities under section 6 of the Traffic Management Act 2004 having demonstrated the knowledge required to pursue a career as a Civil Parking Enforcement.
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We advise conflict management refresher training after 12 months for all new officers. Then every 2 years with a combination of conflict management and customer care when a certificate of attendance for a combined course will be issued.
Courses can be delivered anywhere in the UK. All teaching materials and learning resources provided, you just provide the training venue.
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All our training courses can be tailored to your exact needs.
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Short-notice requests can be accommodated.